"We are Normal. And we have but one mission: to treat each pair of ears as the unique, waxy sounds caves they are. So we designed a factory and store to help us understand every crevasse of the ear flap. And 3D printers that do just one thing: sculpt tailor-made earphones. The result is a premium sound made for the strange pieces of cartilage on either side of your head. And no one else's.Ordered through our free mobile app or in-store, the earphones are printed, assembled, tested, and shipped from our flagship headquarters in Chelsea. After placing an order, customers can either pick up their Normals at the store, or have them shipped free of charge. It's all included in the $199 price. "