“This new feature has been a long time in development. Ever since we launched RP Platform, we’ve seen over and over again that email integration is a huge gap in most AM companies’ workflow management processes, with no solution available that offered the functionality or versatility that AM workflows demand. Given the percentage of customer communication that now takes place via email, this will prove a stumbling block for many AM companies, particularly during this period of rapid growth and innovation the sector is enjoying.
“The new feature has gone live and is already available to all our clients, as is the case with all updates we roll out. Going forward, it will be offered as a standard part of our product for all new users. We’re confident this type of strategic automation will benefit all areas of AM operations, leaving companies perfectly positioned to deliver a better customer journey and uncover innovative new solutions to the sector’s evolving challenges.”